Providing service excellence is our most important policy. However, if for any reason you are unhappy with our service we do need to know. Also, if you have any other feedback, comments, suggestions or complaints please contact us in the following ways:

• By email - click here for our email page
• By phone on 01594 833858 (voice/text) - 9:00 - 5:30 Mon-Fri. 
• By post to: Forest Books Warehouse, New Building, Ellwood Road, Coleford, Glos GL16 7LE

We will endeavour to respond to all complaints on the day we receive them, and certainly within 5 working days. We will resolve the complaint quickly, and will keep you informed throughout the process.

Our complaints procedure is confidential.