Customer Service

Delivery and Returns:

Our delivery charges are as follows:

1-3 items   £3.90
4-6 items   £6.60
7-9 items   £8.80
10 + items £11.90
 
We do hope that you are delighted with your purchase from us but at the same time we also realise that things aren't always quite what we need (the joys of internet shopping!). So if you need to return a product (please note: we cannot accept DVDs back if they have been opened), simply return the item to us within 14 days, unused and in its original condition with all the original packaging (if applicable), along with your packing slip. When we receive it back here, we will arrange for your item to be refunded or exchanged (please note that we do not refund the postage charge).


Please return the item/s to Forest: BSL & SEN Resources, 6 Forest Road, Milkwall, Coleford, Gloucestershire GL16 7LB.
Please note that in the unlikely event of a returned item being received back in unsaleable condition, we have the right to return the item to you. We will contact you in order to make you aware of this. Please note that we will charge shipping costs on the exchanged item.

We use couriers and Royal Mail to ship orders. Tracking details are normally found on the shipping confirmation email, sent when your order has left our warehouse.
 


Ordering & Payment:

We accept debit/credit card payments via Paypal at time of ordering. We can also accept cheque payments accompanied with your order via post.

Purchase orders will be issued with a Paypal invoice on receipt.

 

Book tokens/Gift vouchers

Unfortunately, we do not accept or sell book tokens/vouchers.

 

Get in touch........

email us at customerservice@forestbooks.com